Refund policy

Making a factory defect return is very simple, you can return items with a factory defect within a period of 60 days.

Online returns are only accepted for items purchased directly from www.geovannyapparel.com. If a product was purchased at one of Geovanny Apparel's authorized dealers, contact the store to process the exchange or return.

When returning Geovanny Apparel items, please ensure that the item is well packaged and protected from damage in transit.

Items purchased as a gift may only be refunded to the original purchaser or a purchase credit may be sent to the gift recipient. Gift exchanges will show up in the original purchaser's account history.

Gift vouchers are not refundable

Changes

• The maximum term to make an exchange or return of merchandise is 60 calendar days from receiving the product.

• The change or return can be requested from the customer service area at contacto@geovannyapparel.com.

• The customer will cover the shipping costs for a size change.

• In case of return, if you paid for your purchase in OXXO stores, the commission charged by this establishment will not be refunded.

• If your product did not arrive in good condition, we ask you to contact us as soon as possible to proceed with the exchange or return.

• Defects caused to the merchandise due to misuse by the customer will not be subject to exchange or return.

• The change of your product will be subject to its availability. If the size that you require is not counted, the amount of the same and the return of the merchandise will be reimbursed.

• Due to hygiene reasons, we do not accept returns of Underwear, BIBs, BIB Shorts and Bathing Suits.

• In liquidation or discount merchandise, returns are not accepted, changes can only be accepted by size and will be subject to product availability.

Changes requested for the same product model are subject to stock, if the requested model is not available, it can be exchanged for a different one or a refund can be made.

Defective products

Geovanny Apparel is fully committed to excellence and controls the quality of its products, however there are times when manufacturing defects occur. If you believe that your product has a manufacturing defect, please contact us. Products damaged as a result of excessive use over a long period of time will not be considered defective. Returned items that have been used must be washed before being returned, receipt of unwashed used products can be returned to the customer.

How to make a change

To make a change, log in and visit your account page, click on order history, select the order in question, write down the order number that begins with the # sign and contains 4 numbers, then write to us at contact @geovannyapparel.com and in the body of the message write the following points:

If the order contains more than one item, write the reference or SKU of the product that you want to change.
Specify the reference or SKU of the new model and size for which you want to make the change, to check availability.
Write your shipping information to generate a collection guide and a time in which the parcel courier can find you at home.
After sending your data, the Online Sales area will schedule a collection with the courier service that Geovanny Apparel deems convenient. It is important to mention that the products that will be sent for the exchange must be in like-new condition and comply with what is written in the "Changes" section above, otherwise, we will return the product and the transportation charges that that generates will have to be covered by the owner of the product.

When the process has finished, we will send you an email with a copy of the guide which you must sign or seal the courier of the parcel and which it is important that you keep. Print a copy of your letter of change and attach it to your shipment. If there is any other information that you think Geovanny Apparel should take into account, please write it legibly next to the change letter or write to our contact email.

If you have made your purchase as a guest, contact contacto@geovannyapparel.com to arrange a collection.

You can also send us the products using the service of your choice, clearly indicating the shipping costs on the package. Please request proof of shipment whenever possible. Likewise, try to avoid shipments with guaranteed deliveries in 24-48h or similar. Please note that for gift exchanges we can return shipping costs to the original purchaser or a voucher redeemable for the recipient of the gift.

How to make a return

To make a return, log in and visit your account page, click on order history, select the order in question, write down the order number that begins with the # sign and contains 4 numbers, then write to us at contact @geovannyapparel.com and in the body of the message write the following points:

If the order contains more than one item, write the reference or SKU of the product you wish to return.
Write your shipping information to generate a collection guide and a time in which the parcel courier can find you at home.
After sending your data, the Online Sales area will schedule a collection with the courier service that Geovanny Apparel deems convenient. It is important to mention that the products that will be sent for return must be in like-new condition and comply with what is written in the "Changes" section above.

When the process has finished, we will send you an email with a copy of the guide which you must sign or seal the courier of the parcel and which it is important that you keep. Print a copy of your return letter and attach it to your shipment. If there is any other information that you think Geovanny Apparel should take into account, please write it legibly next to the change letter or write to our contact email.

If you have made your purchase as a guest, please contact contacto@geovannyapparel.com to arrange a collection.

Geovanny Apparel is not responsible for customs duties incurred when returning items from international destinations. All packages must be marked as “Warranty Returned Items”.

If you have any questions about the return once it has been sent, send an email to our e-mail including the date the item was sent, the address it was sent to, the name of the sender and the number of follow up, if applicable.

Any transport operator that is not one of those offered by Geovanny Apparel, will be under the responsibility of the client, we cannot be held responsible for loss or damage by independent carriers.